These Terms apply to your use of freggoo.com (the “Site”), operated by VERVEN LIMITED (“we/our”) — registered in Hong Kong at UNIT 1022, BEVERLEY COMMCENTRE, 87-105 CHATHAM RD SOUTH, TSIM SHA TSUI. By using the Site (shopping, browsing), you (“you/your”) agree to these rules.
1. What We Offer
The Site sells women’s footwear: long boots, short boots, sandals, etc., for global urban working women. We may update products (add/remove styles) without prior notice, but we’ll keep pricing and descriptions accurate.
2. Orders & Payments
2.1 When you place an order, it’s an offer to buy. We’ll confirm your order via email within 2 business days (we may reject orders for out-of-stock, pricing errors, or fraud).
2.2 Prices on the Site are in USD (unless stated otherwise). No free shipping is offered for any orders — shipping fees are calculated automatically at checkout (based on your destination and order weight) and paid by you.
2.3 You need a valid payment method (e.g., credit card). We protect your payment info with encryption, but we’re not liable for unauthorized use from your negligence.
3. Shipping
3.1 Shipping times: 7–15 business days (standard) or 3–7 business days (expedited, if available) — vary by destination.
3.2 We’re not responsible for delays from natural disasters, customs checks, or wrong delivery info you provide.
3.3 Once your order ships, we’ll send a tracking link. After delivery, risk of loss/damage passes to you.
4. Returns & Exchanges
4.1 Request returns/exchanges within 14 days of receiving your order (email us at [email protected] with your order number and photos).
4.2 Eligibility: Shoes must be unused, unwashed, with original tags/packaging (no signs of wear, like scuffed soles on boots).
4.3 You bear the cost of returning items. We’ll process refunds (excluding original shipping fees) or send exchanges (if in stock) after inspecting returned shoes.
5. Other Key Rules
5.1 Site content (logos, shoe photos, descriptions) is our property — don’t copy or use it commercially without permission.
5.2 We sell shoes as described, but minor color/size differences (e.g., due to monitor settings) aren’t defects.
5.3 We may update these Terms — new versions will post on the Site with an “Updated Date.”
6. Contact Us
For questions about these Terms:
- Email: [email protected]