Privacy Policy

This policy applies to personal information collected by VERVEN LIMITED (hereinafter “we”) via freggoo.com (the “Site”) or customer interactions. We’re registered in Hong Kong (UNIT 1022, BEVERLEY COMMCENTRE, 87-105 CHATHAM RD SOUTH, TSIM SHA TSUI) and comply with international data protection standards to protect global urban working women.

By accessing the Site, placing orders, or subscribing to updates, you (hereinafter “you”) acknowledge and agree to this policy.

1. What Personal Information We Collect

We only collect information necessary for your shoe-shopping experience:

1.1 Information You Voluntarily Provide

  • Order Info: Name, delivery address, phone number, email (to process orders, ship shoes like long boots/ sandals, and send confirmations).
  • Payment Info: Credit card/PayPal details (processed by third parties—we NEVER store full payment data).
  • Account/Subscription Info: Email (for shoe trend updates, exclusive offers; unsubscribe anytime).
  • Customer Service Info: Chat/email records (e.g., “Are short boots true to size?”) to resolve issues.

1.2 Automatically Collected Info

  • Browsing Data: Visited pages (e.g., “knee-high boots”), search queries, time on Site (to optimize product displays).
  • Technical Info: IP address, browser/device type, cookie data (to keep the Site working smoothly on your device).
  • Purchase Behavior: Past orders (e.g., preferred shoe sizes, frequently bought styles) to recommend relevant products (e.g., sandals if you bought short boots).

2. How We Use Your Information

  1. Fulfill Orders: Verify identity, arrange delivery (e.g., shipping boots to your address), send updates (dispatch/delivery).
  2. Customer Support: Answer questions about shoe fit, handle returns, and fix issues.
  3. Marketing (If You Subscribe): Send emails about new shoe launches or promotions—opt out via “unsubscribe” links.
  4. Optimize Services: Improve Site functions (e.g., faster checkout) and refine our shoe line (e.g., restock popular sandals).
  5. Ensure Security: Prevent fraud (e.g., unauthorized orders) and comply with laws (tax/customs for global shipping).

3. Information Sharing

We NEVER sell/rent your info to irrelevant third parties. We only share with trusted partners bound by confidentiality:

  • Payment Providers: PayPal/credit card companies (to process payments securely).
  • Logistics Partners: Couriers (DHL, FedEx) (to deliver shoes—share your name/address/phone).
  • Service Providers: IT teams (maintain the Site) or email platforms (send subscriptions, if you opted in).

We may disclose info if required by law (e.g., court orders) or to protect our rights (e.g., investigating fraud).

4. How We Protect Your Information

  • Encryption: Use SSL to secure data transmission (e.g., payment details).
  • Access Control: Only authorized staff (e.g., customer service) can access your info, with strict privacy rules.
  • Data Retention: Keep info only as needed (e.g., order records for tax; emails until you unsubscribe), then delete/anonymize.
  • Account Safety: Encourage strong passwords and offer two-factor authentication (if available).

5. Your Rights

We make it easy for busy professionals to exercise rights:

  1. Access Info: Request a copy of your order/payment records via [email protected].
  2. Correct Info: Update your address/email via your account or email support.
  3. Delete Info: Ask to remove your account/data (except legally required records, e.g., tax docs).
  4. Opt Out of Marketing: Unsubscribe via email links or contact support.
  5. Withdraw Consent: Stop data use for personalization (may affect shoe recommendations).

Email [email protected] with your request + ID proof (e.g., order number); we reply within 7 business days.

6. Cookie Policy

Cookies enhance your experience:

  • Necessary Cookies: Support basic functions (e.g., saving items in your cart)—cannot be disabled.
  • Analytical Cookies: Track browsing to improve the Site (e.g., which boot pages are popular)—disable via your browser (Chrome/Safari).

7. Children’s Privacy

We do NOT collect info from children under 13. If found, we delete it immediately. Parents contact [email protected] with concerns.

8. Policy Updates

We may update this policy for legal/business changes. New versions post on the Site with an “Updated Date.” Continued use means acceptance.

9. Contact Us

For privacy questions: