This policy applies to all orders from freggoo.com, operated by VERVEN LIMITED (registered in Hong Kong: UNIT 1022, BEVERLEY COMMCENTRE, 87-105 CHATHAM RD SOUTH, TSIM SHA TSUI). By placing an order, you agree to these terms.
1. Core Policy: No Free Shipping
IMPORTANT: We do NOT offer free shipping for any orders — regardless of order value, shoe type (long boots, short boots, sandals, etc.), or delivery destination. All shipping costs are borne by you.
2. How Shipping Fees Are Calculated
Fees are calculated automatically at checkout (no hidden charges) based on two factors:
- Delivery destination: Costs vary by country/region (e.g., North America, Europe, Asia).
- Order weight: Depends on the number/type of shoes (e.g., 1 pair of long boots weighs more than 1 pair of sandals).
Note: Customs duties, VAT, or local import fees (if required by your country) are separate from shipping fees — you must pay these directly to local authorities.
3. Shipping Methods & Timelines
We work with trusted couriers (DHL, FedEx, local postal services) to deliver your shoes. Two shipping options are available:
| Shipping Method | Delivery Timeline (Business Days) | Key Details |
| Standard | 7–15 | Cost-effective for non-urgent orders (e.g., regular sandals restocks). |
| Expedited | 3–7 | Faster for urgent needs (e.g., boots for upcoming events) — available for most major cities. |
*Disclaimers:
- “Business days” exclude weekends/holidays.
- Remote areas (e.g., rural regions) may add 3–5 days + a small surcharge (shown at checkout).
- We’re not liable for delays from natural disasters, customs inspections, or wrong delivery info you provide.*
4. Order Processing & Shipment
- Processing time: After you place an order, we take 1–2 business days to check stock (e.g., confirm short boot sizes) and prepare your shoes (protect with shockproof packaging to avoid scuffs).
- Shipment notification: Once your order is sent, we’ll email you a tracking link — you can check delivery status anytime via the courier’s website.
- Receipt check: When you get your shoes, inspect the package for damage (e.g., torn boxes) before signing. If damaged, refuse to sign and email us ([email protected]) within 24 hours with photos.
5. Key Notes for Shoe Delivery
- We use breathable, padded packaging for all shoes to prevent deformation (e.g., keeping boot shafts straight) during shipping.
- If your delivery address is incomplete/incorrect (e.g., missing apartment number), we can’t guarantee on-time delivery — you may need to pay for redelivery.
6. Contact Us
For questions about shipping fees, timelines, or tracking:
- Email: [email protected]